Current Openings

Visitor Services Coordinator

The Visitor Services Coordinator (VSC) at the Museum of Culpeper History (MCH) is responsible for ensuring a positive and seamless visitor experience. Duties extend beyond basic customer service and involve a wider range of tasks due to our limited staff size. Hourly, part-time position at $15.00 – $17.00 per hour, up to 25 hours per week that answers directly to the Executive Director.

RESPONSIBILITIES:

• Work most weekend shifts – Saturdays (10-4) and Sundays (1-4), and whenever the front desk volunteers are unable to fill their scheduled shifts (Monday-Friday, 10-1; 1-4).
  Note: coordinator can bring in weekend volunteers as needed – but must guarantee that all shifts are covered
• Supervise, train, and schedule front-line (museum desk) volunteers
  • Set the volunteer’s monthly schedule by the 15th of the previous month; fill in blank shifts by communicating with the list of volunteers prior to the month in question
  • Recruit new volunteers, train each new class of volunteers
  • Oversee the monthly volunteer meeting, disseminate new information, volunteer manuals, etc.
  • Train volunteers in all aspects of front desk procedures, tours, protocols, best practices, etc.
  • Encourage volunteers to listen to visitors, and ask questions of visitors (i.e., where are you from, what did you learn today during your visit, etc.)
  • Develop volunteer appreciation activities (holiday dinner, “meet the board” breakfasts, field trips [2x a year], etc.)
• Manage the museum shop
  • Become proficient with Square and Zeffy
  • Create weekly shop-related social media
  • Order products
  • Develop new product ideas (which then go before the Executive Director [ED])
  • Maintain inventory, process weekly sales, and visitor reports
• General Operations
  • Assist with administrative tasks (replace forms, visitor logs, phone log, etc.)
  • Maintain a clean and organized environment in the museum and at the front desk
  • Collect visitor input for the ED (before the Board meeting)
  • Report any issues (HVAC, displays, machine malfunctions, etc.)
  • Provide information about the museum, exhibits, and local area.
  • Present knowledge of the museum’s story and be able to answer questions and offer recommendations for further information
  • Manage museum social media (not for program or events)
  • Lead tours as requested
  • Assist the Education Coordinator upon request and when feasible
  • May have to work some scheduled night or weekend events

Experience
– Bachelor’s degree preferred
– Retail experience preferred
– Personnel management experience preferred
– Knowledge of social media platforms
– Working knowledge of basic office equipment (phones, copiers, fax, etc.)
– General knowledge or interest in Culpeper history

To apply, please send a resume and cover letter to the Executive Director at director@culpepermuseum.com.